Fund guides → AMP Super — SignatureSuper

Third-party authorities with AMP Super — SignatureSuper

✓ Verified August 2026

Does AMP Super — SignatureSuper require its own form?

MIXED. For becoming the servicing adviser (which is how advisers actually get ongoing access), AMP mandates its OWN form: 'Authority to change your financial adviser' (form 05260.1_F, 13 May 2023), issued by NM Super and NMMT and explicitly covering AMP Super Fund (SignatureSuper), Wealth Personal Super & Pension Fund (MyNorth super/pension) and MyNorth/North IDPS — verified by reading the form. For a pure information-only third-party authority, AMP publishes NO super-specific TPA form; whether a generic member-signed letter of authority is accepted for SignatureSuper/North info requests is UNVERIFIED (industry practice suggests yes via ampsuper@amp.com.au / north@amp.com.au, but AMP publishes nothing). WARNING: the 'Third Party Access – Personal' (304054) and 'Third Party Access – Company' (NS7970) forms that surface in searches are AMP BANK forms — they do not apply to super.

Form details

'Authority to change your financial adviser', form 05260.1_F_13 May 2023: https://www.amp.com.au/content/dam/amp-2024/documents/forms/investments/authorisation-for-change-of-servicing-adviser-form.pdf. Requires account number(s)/Client ID (up to 5 accounts on one form), member details, new adviser's AMP ID + ASIC ID + licensee, and wet client signature(s) (2 signatories where applicable). No ID certification stated. No expiry — servicing rights persist until changed or removed (removal is by PHONE to 131 267 only; no removal form). Separate tick-boxes to transfer servicing rights and to transfer advice fee arrangements — if the fee section is blank, existing fee arrangements do NOT transfer, and any new fee agreement supersedes the old one. The form warns the new adviser may not be assignable on employer super plans where an adviser is already assigned, or on credit products the licensee can't advise on.

Where and how to lodge

Change-of-adviser form: email dssregister@amp.com.au OR mail AMP Limited, Register Transfer Team, Level 10, 699 Collins Street, Docklands VIC 3008 (queries 131 267) — quoted from the form. General adviser/North correspondence: north@amp.com.au; post GPO Box 2915, Melbourne VIC 3001; North Service Centre 1800 667 841 (Mon–Fri 8:30am–7pm Sydney). SignatureSuper correspondence: ampsuper@amp.com.au / 13 12 67. Specialist inboxes advisers must route correctly: north_kyc@amp.com.au (KYC/POA docs), north_claims@amp.com.au (claims), dssregister@amp.com.au (register/adviser transfers), corporate_actions@amp.com.au, inspecie.transitions@amp.com.au. Which channel is fastest is not published (unverified); for servicing advisers, transacting directly in North Online beats any correspondence channel.

Published turnaround

No published turnaround for third-party/information requests (unverified). North publishes a qualitative 'North Service Promise' ('accountable from start to finish') but no numeric SLA. Complaints SLAs are published: acknowledgement within 1 business day, progress updates at least every 10 days, resolution within 45 days for super trustee complaints (21 days credit, up to 90 days death benefit objections).

Watch-outs

(1) No public super TPA form — SuperChase can't point to a canonical AMP form for info-only authorities; expect inconsistent handling of generic letters (unverified acceptance). (2) AMP Bank 'Third Party Access' forms are a decoy — lodging one for a super query is an instant dead end. (3) Employer/corporate SignatureSuper plans can refuse to assign a new servicing adviser where one is already attached to the plan (stated on form 05260.1). (4) Removing an adviser is phone-only (131 267) — no paper trail unless you create one. (5) Advice fee arrangements silently fail to transfer if section 4 isn't completed. (6) Heavily fragmented inboxes (dssregister@ vs north@ vs ampsuper@ vs north_kyc@) — misrouted correspondence is a plausible major delay source, though specific adviser-community turnaround complaints could not be publicly verified (unverified). (7) SignatureSuper vs MyNorth run under different trustee funds and ABNs — a TPA/authority referencing the wrong entity risks rejection.

If they go quiet

Email askamp@amp.com.au with 'Complaint' in the subject line; phone 131 267; post PO Box 6346, Wetherill Park NSW 1851; online form via support.amp.com.au. Adviser-facing escalation inbox (published on North adviser contact page): customerresolution@amp.com.au. Complaint Handling Guide: https://www.amp.com.au/content/dam/amp-2024/documents/guides/amp-customer-complaint-handling-guide.pdf. Commitments: acknowledge within 1 business day, updates every 10 days, written response within 45 days for superannuation complaints; then AFCA.

Under s1017C of the Corporations Act, a trustee must make reasonable efforts to comply with an information request within one month. If AMP Super — SignatureSuper exceeds its own published standard, a formal internal-dispute-resolution complaint starts a 45-calendar-day clock under ASIC Regulatory Guide 271 — with AFCA as the next stop.

SuperChase runs this whole chase for your practice — the right form flagged before you lodge, day counters against AMP Super — SignatureSuper’s own standard, and citation-checked follow-up letters ready when they go quiet.

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This guide is general information for advice professionals, compiled from AMP Super — SignatureSuper’s published materials and verified in August 2026. Fund requirements change — always check the fund’s current published requirements before lodging. Not legal or financial advice. Corrections welcome.